Nabaji's Privacy Policy — Your data is completely safe with us

When you create an account or use services on the Nabaji platform, we collect certain types of information. This privacy policy clearly explains what data is collected and why.

Details of the personal information Nabaji collects:

Nabaji collects your information through several methods. Each method is fully legitimate and based on your consent.

• Direct Input: Information you provide during registration is collected directly.
• Automatic Collection: Data is collected through cookies and log files during your use of the platform.
• Verification Process: Information is collected from documents submitted during KYC verification.
• Payment Processing: Transaction details are recorded at the time of deposits and withdrawals.
• Customer Support: If you contact support, that conversation may be stored for security purposes.

Nabaji never purchases or collects your personal information from third parties without your consent. Our privacy policy is fully transparent and user-focused.

Nabaji uses your personal information only for specific, legitimate purposes. No data is used unnecessarily.

• To create, manage, and secure your account
• To verify payment processing and financial transactions
• To complete the age and identity verification (KYC) process
• To inform you of relevant promotions, bonuses, and offers (with your consent only)
• For fraud prevention and anti-money laundering monitoring
• To improve customer support and resolve user issues
• For technical improvements and bug fixes on the platform
• To meet legal and regulatory obligations

Nabaji is very careful about sharing your personal information with third parties. Some information may be shared only in the limited circumstances outlined below:

• Payment Processors: Minimal required information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
• Legal Authorities: Information may be disclosed to relevant authorities when required by court order or legal obligation.
• Security Partners: Limited data may be shared with specialized security agencies to prevent fraud and cybercrime.
• Business Changes: If Nabaji changes ownership, your information may transfer to the new owner, but the same privacy policy will remain in effect.

Outside of these cases, Nabaji does not share your information with any other individual or organization. Sharing data with advertisers, data analytics companies, or social media platforms is strictly prohibited.

Cookies are used on the Nabaji website and app. Cookies are small data files stored on your device that help improve platform functionality.

Types of cookies used by Nabaji:

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: Used to identify which sections of the platform are most visited (not personally identifiable).
• Security Cookies: Used to detect fraudulent login attempts and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

Nabaji retains your information for defined periods. Each category of data has its own separate retention timeline.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Records: A minimum of 7 years in accordance with financial regulations.
• Communication Logs: Support conversations are retained for up to 3 years.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last 30–365 days.

Data is securely deleted after the designated retention period or upon your request. Contact our support team to submit a deletion request.

Under Nabaji's privacy policy, you have certain important rights over your own information. Nabaji fully respects these rights.

• Right to Access Information: You can find out at any time what information Nabaji holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request the complete deletion of your data.
• Right to Object to Processing: You have the right to object to your information being used for marketing purposes.
• Data Portability: The ability to export your information in a readable format.
• Right to Withdraw Consent: You can opt out of marketing emails or notifications at any time.

To exercise these rights, email [email protected]. Nabaji will process your request within 30 business days.

Nabaji strictly enforces an 18+ age policy and has dedicated measures in place to protect the data of minors.

• Date of birth is verified during registration, and sign-ups are rejected if the user is under 18.
• If a minor's account is identified, it is closed immediately.
• Parents can contact support to raise a concern about a child's account.
• Any data from a minor collected inadvertently will be deleted immediately.

The Nabaji platform sometimes uses third-party services such as payment gateways and game providers. It is important to understand how Nabaji's privacy policy applies in these cases.

• Game Provider: When playing games from Evolution, Pragmatic Play, and similar providers, their own privacy policies also apply.
• Payment Partners: bKash, Nagad, and Rocket's own privacy policies apply to their payment processing.
• Analytics Tools: Internal analytics tools used to improve platform performance do not identify personal information.
• Security Partners: Specialist third-party services are used to ensure cybersecurity; however, no personal data is shared with them.

Nabaji contractually requires its partner companies to uphold the same privacy standards. However, if you visit a third-party website or app, we recommend reading their privacy policy separately.

Nabaji protects your data using industry-leading technology. Our security infrastructure is continuously updated and monitored.

• 256-bit SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): Two-factor authentication to prevent unauthorized access to your account.
• Firewall Protection: Advanced firewall and intrusion detection systems are active around the clock.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Data Backup: All data is regularly backed up and stored on separate secure servers.
• Staff Training: All Nabaji staff receive regular training on data protection.

Nabaji reserves the right to update this privacy policy as needed. We ensure full transparency with every change.

• Notifications will be sent to your registered email or via the platform for any significant changes.
• Updated policies take effect from the date of publication.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The date of the most recent update will always be displayed at the top of the page.

If you do not agree to the updated policy, you have the right to close your account and request deletion of your data.

For any questions, complaints, or requests regarding the Privacy Policy, please reach out to the Nabaji support team. We're always here for you.

• Email: [email protected]
• Response Time: Within 24–72 hours
• Live Chat: Available 24/7 (after logging in to the platform)
• Language Support: Support is available in both Bengali and English